The following quiz will ask you a variety of questions about your non-verbal communication in interviews. Don't take it too seriously, but it should provide some useful pointers on what to do and what not to do.
1. In a job interview, a student being interviewed in posture A suddenly moved to posture B.
Give a possible explanation.
RESULTS OF THE QUIZ
10 points or more and you are a body language/NVC wizard!
Don't take this quiz too seriously of course: non-verbal communication is notoriously open to misinterpretation - even by experts. The key point to take from this exercise is that how you act is at least as important in an interview as what you say!
ANSWERS
1. The posture with arms and legs crossed (POSTURE B) is called a CLOSED posture. It usually signifies a defensive or negative attitude, but beware of misinterpretation - the person may just be cold. The other posture with arms and legs uncrossed (POSTURE A) is called an OPEN posture and usually suggests a more relaxed, open attitude.Give yourself 2 points for answer A.
2. Research by Albert Mehrabian suggested that body language was the most important, followed by how you sound, with what is actually said being the least important!
Get 2 points for answer C
| Researchers at Goldsmith's College found that female students who gave sidelong glances, gazed at the floor, fiddled with their hands, touched their hair, nodded their heads vigorously and kept answers to questions short were more likely to be offered jobs. Men who faced the interviewer head-on, boasted about their success, didn't nod their heads too much and gave long answers to questions did better. This was based on 60 students applying for jobs with leading companies. The study hoped to help interviewers to avoid unconscious discrimination due to sexual stereotypes. |
3. Although all of these (except perhaps a loud voice) probably do contribute towards a good impression at interview, the three that had a statistically significant correlation were found to be eye contact, smiling, and surprisingly nodding your head! To complicate matters further, some recent research found that head nodding was seen as positive in women, but not in men, whereas too much eye contact was seen as negative in women candidates! (see panel to the right).
We find people who look directly at us more likeable and more attractive. This is especially true if they are smiling. However staring at the interviewer all the time could be perceived as hostile!
Get 2 points for any of B, D or E
4. When people copy each others posture, it is called postural echo or mirroring. e.g. in a pub, friends will often pick up their drinks at the same time. It occurs subconsciously when people have similar views, the same status, or like each other. Strangers often studiously avoid mirroring each others postures. Paraphrasing what the other person is saying to you is a verbal version of mirroring, and can show that you are listening carefully to the other person.
In research on this an actor played an interviewee and mimicked the posture of the interviewer. Interviewers showed no awareness of this mimicry but rated the interviewer more favourably considering that he thought more like they did and identified with them. However, beware of consciously mirroring interviewers to try to make them like you - most personnel managers will probably know far more about this than you do!
Get 2 points for A
| According to research at Harvard Business School striking a "power pose" (an expansive posture with open limbs rather than one with crossed arms and legs) raises testosterone levels by an average of 20% and lowers cortisol (the stress hormone) by a similar amount. |
Get 2 points for answer B
6. Putting your hand up with five spread fingers is an insult gesture in Greece! Be aware that people from other cultures have different distances they stand apart, loudness of voice, gaze behaviours etc. which can easily be misinterpreted by people of a different culture.
Get 2 points for answer B
Key Points for an interview
- Smile!
- Be prepared to shake hands firmly, but don't break the interviewers wrist. Similarly a "wet fish" (weak) handshake will suggest a weak character.
- Wait to be invited to sit down.
- Try to relax - don’t sit on the edge of your chair and don't lean too far back: sit up reasonably straight and still.
- Don't sit with your arms crossed (see question 1)
- Keep up good eye contact with the interviewer (according to research this apparently is especially important for men) but don't eyeball them all the time!
- Speak clearly but not too fast: a deeper calm voice suggests authority, whereas as excitable high-pitched voice suggests a nervous personality.
- Head nodding to show agreement can help, especially for female candidates.
- Postural echo (mirroring the interviewer's posture) can show empathy and agreement but needs to be don't very subtly or it might backfire if the interviewer notices that you are doing this!
